1 aed Privacy Policy — Your Data, Our Responsibility

The 1 aed platform places the highest importance on the privacy of Bangladesh users and is fully committed to protecting your personal information. This privacy policy explains what types of information we collect, how we use it, and under what circumstances it may be shared with third parties. By accessing the site or creating an account, you are considered to have accepted the terms of this policy. This policy applies solely to 1 aed's own platform and does not apply to third-party websites or services. We reserve the right to update this policy at any time, and your continued use of the platform after any changes constitutes your agreement to the revised policy. For any privacy-related questions, please contact our support team.

At registration, we collect your name, email address, date of birth, phone number, and residential address, which are required for account management and identity verification. For financial transactions, payment method details are collected; however, full card numbers or bank account details are not stored on our servers. While you use the platform, your device type, browser information, IP address, and session logs are automatically recorded and used to improve security and service quality. Cookies and similar technologies are used to store your browsing preferences and session data, making your experience smoother and more personalized. A copy of your national ID or passport may be requested for identity verification purposes, and these documents are stored with the highest level of security. We never collect additional information without your consent.

The information we collect is primarily used to manage your account, process transactions, and provide customer support. Your login and transaction data are analyzed to ensure platform security and detect fraudulent activity. By analyzing your preferences and usage patterns, we can offer more relevant game recommendations and promotions, though this is entirely optional. Processing certain data to comply with applicable laws — such as anti-money laundering regulations or age verification — is a legal obligation on our part. Your email or phone number may be used to send important account updates, security alerts, and transaction confirmations. You may opt out of marketing communications at any time.

1 aed never sells your personal information or transfers it to third parties for commercial purposes. Limited data may be shared with selected trusted partners for payment processing, identity verification, and technical services, and those partners are equally bound to uphold the same privacy standards. Information may be disclosed to authorities when required by court order, government directive, or applicable law, and we comply fully with such legal obligations. In cases involving fraud or illegal activity investigations, relevant information may be shared with the appropriate authorities. In the event of a business merger or acquisition, user data may be transferred to the new entity, but the terms of this policy will remain in effect. We always strive to keep the amount of data shared to a minimum.

You have the right to view, correct, and in certain circumstances request deletion of the information we hold about you. You can update much of your information directly through your account settings and opt out of marketing communications at any time. For deletion requests, we will comply to the fullest extent permitted by our legal obligations, though some data may need to be retained for a specified period due to regulatory requirements. Under your right to data portability, you may request a copy of your information, which we will provide within a reasonable timeframe. Use your browser settings to manage cookie preferences, though disabling certain cookies may limit platform functionality. Submit any privacy-related requests through our support team and we will respond within 30 days.

To protect your information, we use industry-standard SSL encryption and secure server infrastructure that safeguards data against unauthorized access. Sensitive information such as passwords is stored in encrypted form and cannot be viewed directly by any staff member. We maintain system security through regular security audits and vulnerability assessments. Data access is restricted to authorized personnel only, and every access is logged. In the event of a security breach, we will act swiftly and notify affected users in accordance with applicable law. However, no method of transmission over the internet is 100% secure, so we also recommend that you use a strong password and stay vigilant in protecting your account.