1 aed Responsible Gaming — a commitment to safe entertainment

Only individuals aged 18 or over may open an account on the 1 aed platform. A national ID card or other valid document may be required to verify age during registration. Keeping minors away from gaming is one of our highest priorities. We reserve the right to investigate any suspicious account and close it if necessary. Complying with the laws and regulations in force in Bangladesh is our responsibility, and we fulfill it fully.

You can set daily, weekly, or monthly deposit limits from your account settings, which helps you stay within your budget. Setting a session time limit will automatically log you out after a set period, preventing excessive play. Setting a loss limit means you will not be able to place bets after losing a specified amount. These limits take effect immediately, and there is a waiting period before they can be increased. Keep control in your own hands — that is the essence of responsible gaming.

If you feel you need some distance from gaming, you can temporarily suspend your account yourself — from one day up to six months. There is also a permanent self-exclusion option, which closes your account for good with no possibility of reopening. During your break, no promotional messages will be sent to you. Our support team is always ready to assist you through this process. Respect your own decision — taking a break is a sign of courage.

There are some common signs that gaming may be becoming a problem — such as playing beyond your budget, repeatedly playing to chase lost money, or lying about gaming. Strained relationships with family and friends or losing focus at work are also warning signs. If you feel restless or irritable when not gaming, that may indicate dependency. If you notice these signs, seek help without delay. Honestly assessing yourself is the first step toward solving the problem.

Our support team is available 24 hours a day, 7 days a week to help with any gaming-related concerns. We can also provide contact details for professional counselors if you wish. If you feel a family member may be struggling with a gaming problem, please reach out to us as well. We handle every situation with empathy and without judgment. Seeking help is not a weakness — it is the strength to make the right decision.

View gaming as a form of entertainment, not a source of income — that mindset will keep you healthy. Set a fixed budget before you play and never exceed that limit. Take regular breaks, spend time with family and friends, and focus on other hobbies and activities. Avoid gaming when you are tired or under mental stress, as your decision-making ability is reduced in that state. A balanced lifestyle is the key to long-term happiness.